Returns & Exchanges
At Duke's Mayonnaise, we take great pride in the quality of our products and want you to be completely satisfied with your purchase. Due to the perishable nature of our food items, we offer replacements or refunds for products that arrive damaged or incorrect.
Inspect Your Order
Please examine your package immediately upon arrival to ensure all jars are sealed and the contents are in perfect condition.
Contact Customer Support
If you receive a damaged or incorrect item, email our support team within 7 days of delivery with your order number and clear photos of the issue.
Verification Process
Our team will review your claim and photos to verify the damage or error, typically providing a resolution within 2-3 business days.
Receive Replacement or Refund
Once approved, we will ship a replacement at no additional cost to you or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing